Trust Jack Foundation privacy notice

This privacy notice tells you what to expect us to do with your personal information.
What information we collect, use, and why
We collect or use the following information to provide services:

  • Names and contact details

  • Gender

  • Pronoun preferences

  • Addresses

  • Date of birth

  • Emergency contact details

  • Next of kin details

  • Health information (including medical conditions, test results, allergies, medical requirements and medical history)

  • Dietary information (including allergies and health conditions)

  • Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)

  • Information about work, home and living conditions

  • Information about support requirements

  • Information about lifestyle, interests or personal history

 

We also collect or use the following special category information to provide services and goods, including delivery and third party referrals. This information is subject to additional protection due to its sensitive nature:

  • Health information

We collect or use the following information to receive donations or funding and organise fundraising activities:

  • Names and contact details

  • Addresses

  • Payment or banking details

  • Donation history

  • Tax payer information (for Gift Aid purposes)

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Address

We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

  • Health information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your rights

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

  • Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.

  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

  • Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.

  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one calendar month.

To make a data protection rights request, please contact us using the contact details at the bottom of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. If we have collected consent from you because you are aged 17 or over. If we have collected consent from an adult who can consent on your behalf because you are aged 16 or under. We have good reasons to use your information without consent in very special circumstances such as to provide some types of advice services or to keep you or someone else safe.

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: To process information to help us to achieve our vision to improve the emotional well-being and mental health of our local community and beyond, through health and well-being services, therapy, workshops, education, and activities.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out below.

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.


Where we get personal information from

  • Directly from you

  • Family members or carers

  • Charities or voluntary sector organisations

  • How long we keep information

  • We only keep your information for as long as we need it and then we delete all of your records securely.

Who we share information with

Data processors:

  • Google Workspace. This data processor does the following activities for us: Storage of data.

  • Glasgow Council for the Voluntary Sector. This data processor does the following activities for us: Payroll.

Others we share personal information with:

  • Organisations we need to share information with for safeguarding reasons

  • Legal bodies or authorities

  • Relevant regulatory authorities


How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Trust Jack Foundation SC054334 is committed to protecting your privacy when you use our services.

If you have any concerns or questions about how we look after your personal information, please contact us using our Contact Form, via email at admin@trustjackfoundation.co.uk or call us on 01698 793980